PRIVACY POLICY

This Privacy Policy applies to the Laser & Light website, online booking experience, account features, enquiry forms and related digital interactions operated for our Bandra and Andheri locations. Laser & Light is the customer-facing brand operated by LaserLight Ventures LLP.

LaserLight Ventures LLP determines the purposes and means for which personal data is processed in connection with these services, subject to applicable law.

Depending on how you interact with us, we may collect:

• Identity and contact information: name, email address, mobile number and other details you provide.
• Account information: account identifiers, login-related information and authentication data where you create or use an account.
• Booking information: selected outlet, games, packages, date, time, number of players, food add-ons, service preferences, promotional selections and booking status.
• Party and enquiry information: details submitted through birthday, corporate, contact or other enquiry forms.
• Transaction information: booking amount, payment status, payment reference, refund information and related transaction records.
• Technical and usage information: IP address, browser/device information, pages viewed, interactions, referral data, campaign identifiers, cookie or similar technology data and website diagnostics.
• Communications: messages or information you send through email, phone, WhatsApp, website forms or customer-support interactions.

We collect information when you provide it directly to us, when you use our website or booking system, when you authenticate through supported third-party sign-in services, and through technology used to operate, secure, analyse and improve the website.

• process and manage bookings, payments, food add-ons and booking confirmations;
• create and administer customer accounts;
• respond to enquiries relating to games, birthdays, corporate events, groups or other services;
• communicate booking information, operational updates and customer-service responses;
• send communications that you have requested or consented to receive, where applicable;
• operate, troubleshoot, secure and improve our website and booking experience;
• measure website performance, conversions and advertising effectiveness;
• prevent misuse, fraud, unauthorised activity or security incidents;
• maintain business, financial, accounting and compliance records; and
• comply with applicable law, legal processes and lawful requests.

Online payments are processed through authorised payment-service providers. Payment providers may collect and process payment-instrument information under their own terms and privacy practices.

Laser & Light receives transaction-related information needed to create, verify and administer the booking, such as payment status, amount and transaction/reference identifiers. Sensitive card or payment credentials should be entered only within the authorised payment-provider interface.

We may use cookies, tags and similar technologies to enable core website functionality, understand website usage, measure conversions, maintain attribution information and evaluate advertising performance.

Where consent or another legal basis is required for a particular technology or use, we will apply the relevant consent choice or configuration available on the website.

We do not sell customer personal data. We may share relevant information with service providers or partners where necessary to provide and operate our services, including payment processors, website infrastructure providers, communications providers, analytics/advertising platforms, authentication providers, professional advisers and authorities where required by law.

We retain personal data for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, accounting, fraud prevention, dispute resolution, legal compliance and the establishment or defence of legal claims.

We use reasonable technical and organisational safeguards intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law and the circumstances of the processing, you may request information about personal data being processed, ask us to correct or update inaccurate information, request deletion where applicable, withdraw consent where processing relies on consent, or raise a grievance regarding our handling of personal data.

We may need to verify your identity before acting on certain requests and may retain information where required by law or where another lawful basis permits continued retention.

Laser & Light is a family entertainment business and children may participate in experiences at our venues. Online bookings, accounts and enquiries should be made or supervised by a parent, guardian or other responsible adult where appropriate.

Our website may link to or integrate with services operated by third parties, such as payment providers, authentication providers, maps, social platforms or messaging applications. Their processing of information is governed by their own policies.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

For privacy questions, correction requests, consent-related requests or grievances regarding the handling of personal data, contact us using the details below.